Shopping Info


  • Track order
    Contact us
    Shopping Info
Shopping cart
Loading...Please wait

Payment options

Shipping & delivery

Order tracking

Sales & refunds


Welcome to "TWNautural Website" (hereinafter referred to as "this website"). To ensure that you can use the various services and information on this website with peace of mind, we hereby explain the privacy protection policy of this website to safeguard your rights and interests. Please read the following content carefully:

1. Scope of the Privacy Protection Policy

The privacy protection policy covers how this website handles personally identifiable information collected when you use the website services. The privacy protection policy does not apply to related websites outside of this website, nor does it apply to personnel not entrusted or involved in the management of this website.

2. Collection, Processing, and Use of Personal Data

When you visit this website or use the functional services it provides, we will request necessary personal data based on the nature of the service function and process and use your personal data within that specific purpose. Without your written consent, this website will not use your personal data for other purposes.

This website will retain your name, email address, contact information, and usage time when you use interactive features such as service mailboxes and surveys.

During general browsing, the server will automatically record relevant actions, including your device's IP address, usage time, browser used, browsing and click data records, etc., as a reference for improving website services. These records are for internal application only and will not be disclosed externally.

To provide accurate services, we will statistically analyze the collected survey contents. The statistical data or explanatory texts of the analysis results may be disclosed as needed, but they do not involve specific personal data.

You can request to correct or delete incorrect or incomplete personal data collected by this website at any time.

3. Data Protection

The host of this website is equipped with firewalls, antivirus systems, and other relevant information security equipment and necessary security protection measures to protect the website and your personal data. Only authorized personnel can access your personal data, and all related processing personnel have signed confidentiality agreements. Those who violate confidentiality obligations will be subject to relevant legal actions.

If it is necessary to entrust other units to provide services due to business needs, this website will also strictly require them to comply with confidentiality obligations and take necessary inspection procedures to ensure compliance.

4. Links to External Websites

The web pages of this website provide links to other websites. You can access other websites through the links provided on this website. However, the privacy protection policy of this website does not apply to those linked websites. You must refer to the privacy protection policy of the linked websites.

5. Policy on Sharing Personal Data with Third Parties

This website will never provide, exchange, rent, or sell any of your personal data to other individuals, groups, private enterprises, or public agencies, except where there is a legal basis or contractual obligation.

The exceptions to the above proviso include but are not limited to:

  • With your written consent.
  • Explicit legal provisions.
  • To avoid danger to your life, body, freedom, or property.
  • When cooperating with public agencies or academic research institutions, it is necessary for statistical or academic research based on public interest, and the data is processed by the provider or collected in a way that the specific individual cannot be identified.
  • When your behavior on the website violates the terms of service or may harm or hinder the rights of the website and other users or cause harm to anyone, the website management unit may disclose your personal data for identification, contact, or legal action if necessary.
  • It is beneficial to your rights.
  • When this website entrusts vendors to assist in collecting, processing, or using your personal data, it will fulfill its responsibility to supervise and manage the outsourced vendors or individuals.

6. Use of Cookies

To provide you with the best service, this website will place and access our Cookies on your computer. If you do not wish to accept the writing of Cookies, you can set the privacy level to high in the browser functions you use to refuse the writing of Cookies, but this may cause some functions of the website to not perform properly.

7. Amendments to the Privacy Protection Policy

The privacy protection policy of this website will be revised as needed. The revised terms will be published on the website.